I am behind on my energy bills and my energy company wants to install a prepayment meter. I don't want one as I've heard they can be more expensive than paying by direct debit. What can I do?
Suppliers may try to install a prepayment meter if you are falling behind on your bills. This is so you can pay for your energy before you use it by topping up your meter to avoid getting into debt.
If you don’t want to pay for energy in this way, contact your supplier to tell them you are struggling with your bills. The supplier should help you agree a repayment plan, based on how much you can afford and how much energy you use. If you are already on a plan but can’t afford it, see if you can make a new arrangement. You can also discuss the costs of the different meters and tariffs with your supplier. Once you’ve agreed to pay back your debts, your supplier won’t install a prepayment meter if you don’t want one.
There are further steps you can take to help you with your bills. You may be eligible for the Warm Home Discount, which could reduce your energy bill by £140, or a one off Cold Weather Payment from the government. Some energy companies also offer grants to their customers to pay off fuel debts, while other companies and charities have grants which are open to anyone.
For further help on negotiating with your supplier or applying for benefits, contact Citizens Advice.
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